1 reviews | Active since Mar 2009
Offensive security questions
In trying to obtain support for online banking for my business I had to answer new security questions that were personal and invasive, addressing information I had never supp**** to Standard Bank. I was not warned that the questions would be so personal. I believe this is against the Protection of Personal Information Act and I have no idea how Standard Bank got access to this information. It is an invasion of privacy.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***