Off-S****: Assistance Required - Non Responsive Credit Card Division - Refund (International)

Refund outstanding for 2.5 months. No reaction from Standardbank to resolve. Several people in Standardbank approached.

19/05/2020 - Flight booked on Qatar Airways, Booking reference (PNR) - KJNCVG, paid by Standardbank Credit Card

26/05/2020 - Flight cancelled by Qatar Airways. Register refund request with Qatar Airways (#***)

15/06/2020 - I closed Standard Bank Credit Card account

19/06/2020 - Qatar Airways confirms refund request

01/07/2020 - Qatar Airways confirms ZAR 16914.3 was refunded into the same mode of payment you made your purchase with. (Standard Bank Credit Card)

01/07/2020 - Qatar Airways pays refund (I was not aware as account was closed)

24/07/2020 - I follow up in refund, Qatar Airways confirms refund was paid to Standard Bank Credit Card Division 01/07/2020

27/07/2020 - I follow up with Standard Bank Menlyn (Pretoria) regarding refund and request it be paid into my new account with another bank. Email sent to ***

28/07/2020 - Margaret Masemola confirms money is with card division and asked account details where it should be paid into. I provide account details same day.

11/08/2020 - I follow up with Margaret Masemole re payment asking she follow up with Credit Card division and ask for proof of refund payment

17/08/2020 - No response from Standard Bank. I email *** and ask assistance. Also copy Margaret Masemola. No reply received from this email to date (11/09/2020)

18/08/2020 - I email Gamble, Shaun <***>; Wong, Josephine Yu Wen <***>; Gibson, Julie <*** at Standard Bank asking for assistance.

19/08/2020 - Jule Gibson replies, which says "..You’ve sent this e-mail to Standard Chartered, which is not affiliated with Standard Bank. Please redirect your query to Standard Bank..."

20/08/2020 - I email Standard Bank Info Officer <*** and Standard Bank Investor Relations on *** (Melindie Esterhuyse, Sarah Rivett-Carnac and Charleen Wiehe) asking for assistance. Provide all the back ground correspondence to date.

20/08/2020 - Received reply from *** "...This mailbox is intended for requests for access to information in terms of the Promotion of Access to Information Act, 2000 and redirect me to the following email addresses: *** and ***

22/08/2020 - Receive email from Denness, Karolyne K <***>. She confirms query is being attended to and ask if they can pay refund into my Stanlib account. I reply yes, they can and request proof of payment.

28/08/2020 - I email Denness, Karolyne K, again asking for proof of payment from Credit Card Division. No reply received.

08/09/2020 - I email Denness, Karolyne K, again asking for proof of payment from Credit Card Division. My Stanlib Account shows no refund. No reply received to date, it is now 11/09/2020.

ANYONE KNOWS WHO I CAN CONTACT TO GET THIS RESOLVED ?