**** of a bank

**** of a bank. ***********. I have a Prestige Cheque Account Number *** with Standard Bank. I made a mistake of paying my VAF account number *** with Standard Bank twice this month. I paid from my Capitec account and from my Standard Bank Cheque account. I have a debit order that runs unsuccessfully every month from Nedbank because I have last used that account four years back. I attempted to cancel that debit order previously the clerk who answered the call refused and said to me it was a condition of a sale. I explained that I am no longer using that account but they were adamant to refuse. I continued transfer via EFT while the debit order bounced. Now after realising I paid double I requested a refund. Case no *** And I explicitly said please pay the R7000.00 that I paid extra into my Standard Bank cheque ACC. But no they went and paid money into a Nedbank account that has not been active for years. I then logged another request for a reversal Case no ***1. Only to get a response that there is nothing they can do I have lost R7000. Their policy is to pay the amount to the account number that is on their system. 1st question I asked them when I explained that I request the money to be paid into a Standard Bank account couldn't the consultant who was assisting me confirm the details on the system. The clerk who was doing the reversal did he just do it without considering what I requested. Do I just loose R7000.00 like that. They didn't even look at the possibility that that account might be closed with Nedbank and those funds can bounce back to them , they are expecting me to accept a loss just like thatm