Obnoxious staff member at SBSA Meyerton branch!

As an ex staff member of SBSA, I am truly shocked to see how the code of conduct of Meyerton branch has deteriorated. This was one of the branches in my region years back.

Today, I picked up on a several things besides my bad experience today!

When I arrived at the long queue outside of the bank, a lady came out almost shouting at the clients to queue on the other side and stay in line. There was absolutely NO guidance outside for clients to know where to exactly stand.

The dress code was that of a staff member working on a Saturday. Certain staff, from what I could see, was not wearing there name badges. Not even the lady who worked at the reception area!,

After standing outside for almost an hour, a number of clients were let in to the branch. I asked the client behind me is this a queue ? The Enquiry counter was closed. It was skeleton staff working. So I went the lady, who was calling the shots in- and outside, and I was told in a rude tone, to go and stand in the que. I only wanted to ask a question. When it was my turn to get to the counter, she asked me again what am I there for. Told to take a seat. Not please take a seat until someone calls you , no indication of what happens next. Whilst I was waiting, a customer complained that she was told to leave her daughter in the car whilst she is busy in the bank. I understand the Covid issue, but honestly you don't just leave your young child in the car!!

This is one part of my complaint where I really wished I'd never gone to that branch, is where she called me only by my surname, not Mrs Geldenhuys. This is unprofessional!

Another lady came to stand at the reception area where I was attended to, to receive my card and they were discussing other clients. This is ONE of the things when I was working in the branch when I started, to NEVER discuss clients in front of other clients!

As I left, I couldn't get through the roller door and was told to use another exit. Once again no one standing at the door directing clients! Well. I was laughed at! To embarrass a client like that..... THIS was the FINAL straw!

Kindly address your staff at the MEYERTON branch to be more professional and courteous!

Kind regards from an EX Blue