Numerous Complaint has led to nowhere!!!

<p>I have had issue upon issue with Standard Bank Homeloans contact centre over the duration of my Homeloan. If it was not incorrect email addresses it is incorrect cellphone numbers. Numbers I have never owned in my life. Now I am asking for a little assitance with regards to my installments just to have a 3 month break a service you offer as my wife had an operation and procedures that cost alot of money plus the fact that we had to make a loan for the bond attorneys. I just want the break to catch up on a few things and the 3 months would be perfect to do just that. I have never aksed a favour like this before as there was never the need but current economic situation call otherwise. Now when I phone with my ref # ********** 696 I am told this could take 21 days to process, something that was never mentiond upon my request!!! I am also told that I failed to submit any documents as proof. I WAS NEVER PHONED NOR MAILED NOR SMS'D FOR ANY DOCUMENTS!!!!!!!!!! How can a comment like that be put on the system that is not true??????</p> <p>I hate your service as it REALLY SUCKS!!!!!!!</p>