VP
Vernon P
1 reviews | Active since Jan 2013
19 Sept 2022, 13:45
Number Porting Request
The service from standard bank mobile is very disappointing. It’s clear that it’s not core business but then don’t market it as if it is! The service from ordering the SIM card has been nothing but frustrating. Now waiting on Number porting and there is none of the marketed feedback and follow-up support mentioned on the website and marketing information. The call centre and chat bot provide the usual standard responses.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
19 Sept 2022, 13:57Dear Vernon,
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Best regards,
Standard Bank's reply19 Sept 2022, 13:57
Official
Dear Vernon,
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Best regards,
Standard Bank's replyOfficial
22 Sept 2022, 08:51Good day, Mr Pillay
We have received confirmation that the matter has been attended and resolved.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
We have received confirmation that the matter has been attended and resolved.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Best regards,
Standard Bank's reply22 Sept 2022, 08:51
Official
Good day, Mr Pillay
We have received confirmation that the matter has been attended and resolved.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
We have received confirmation that the matter has been attended and resolved.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Best regards,