Nthabiseng Peega is immoral,prideful and disrespectful

My 18yrs old son went to collect MYMO chq card,when he got to the bank he was told that he has a sum1 account and it’s on minus balance meaning he owes the bank,he phoned me and I asked to speak to the Universal banker,I spoke to Nthabiseng Peega,i then explained that both sum1 accounts were closed for both sons,while explaining she interrupted me by saying the accounts ain’t closed,and that there’s a minus balance,I tried to explain again as I wanted to tell her where and what to check to verify my statement so that she may investigate and get the fees to be reversed because I knew I closed the accounts,but I didn’t even get there,she handed the phone over to my son whilst talking to her and told my son that I can’t do that,I can’t listen to all that,the account isn’t closed and I can’t listen to her she’s rude,I phoned again and asked my son to put the phone on speaker because she refused to talk to me,I then asked her what is she really doing,why hand over the phone,why can’t she listen to me as a client so that she may understand what’s really going on,she kept quiet and I kept asking if I’m talking alone and she said I’m here,I’ll lodge a call for you and also check if the other sum1 for his brother is also not closed.I decided to do IAT and asked my son to ask her to close it immediately to avoid drama and disrespect,and then my Son said she said she cannot check if the other sum1 is still opened because I’m not the one who opened it,but she promised to check for me.

I’ve managed that branch,and I’ve never even a single day witnessed nor experienced such pathetic service and disrespect in my entire service,Thabazimbi branch was known for its exceptional customer experience,though we had the most difficult customers but our service was beyond excellent, STD Bank why do you let this kind of behaviour,stinking attitude,disrespect and pathetic service to take place in the best banking industry in Africa. Such a big brand being tarnished by somebody who’s not even from Thabazimbi to ill treat and abuse customers in this way,what has you become? I’m very disappointed and have a mind of moving all mine,family and business accounts somewhere else,where me and my family will feel like a potential clients,and be respected and appreciated. Who the hell Nthabiseng think she is? She’s not a banker,she’s immoral ,prideful and just there for salary. And people like her will cause the bank a lot,I foresee closed doors and losses. My ID number is ***.