NPO gets shocking service from Standard Bank

On the 27th November we asked for an increase in our debit order run's limit. It took Std Bank over a week to respond - THEN it took another week for them to request necessary documents - We needed to load our debit order run yesterday - WE STILL HAVE NOT RECEIVED our increase - although we have been told it has been authorized. I've constantly had to write to follow up - shocking service. It is now too late for this month - so we lose at least another 20 residents funds due to their incompetence. But will they give us a credit on "service" fee - me thinks not. We are a not for profit residents association - clearly not worthy of Standard bank's energy