BJ
Bianca J

1 reviews | Active since Oct 2012

27 Aug 2015, 15:02

Now I will close this bank account !!!!

At the end of July beginning of August I was contacted by Trudy from Allen attorneys in Durban about my vehicle account. She notified me that there were funds outstanding and asked me to make a payment arrangement. I told her that my company is retrenching and that once I know further info I will call her to settle an arrangement.<br> This morning I called Trudy to make the arrangement as promised, to my dismay today as well Standard Bank goes and deducts R9200 from my account. Nobody called or made contact with me so how does the bank go and deduct whats almost all of my funds. how am i supposed to get through a month with R1000? I am closing this bank account because this is unprofessional and ********* , and if i do not receive at least some of my funds back i will definitely take this matter further.The installment itself on the car was not even R9000. Totally in disbelief, this is horrible service and i will not support this bank any longer.

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Replies (1)
Standard Bank
Standard Bank's reply28 Aug 2015, 11:02
Official
Hello Monstab,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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