cC
cynthia C
1 reviews | Active since Mar 2009
17 Jun 2021, 22:06
Now adopting an anti-white customer policy....
Its the only reason I can think of for your not being able to provide a secondary credit card we app**** for over 3 months ago. I simply cannot believe it is pure incompetence unless your standards have dropped beyond redemption. The consultant I saw on Monday promised to investigate and get back to me by cob... and surprise surprise I am still waiting for that too....????
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Replies (2)
Standard Bank's replyOfficial
18 Jun 2021, 00:48Hello Cynthia
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply18 Jun 2021, 00:48
Official
Hello Cynthia
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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***
*** (fax)
***
***
cC
cynthia C's updateReviewer Update
24 Jun 2021, 15:09I am interested to understand what Standard Bank staff consider "a matter of urgency" ... they rep**** 4 working days and 5 banking days ago and I have not had a whiff of any assistance. ??? Or maybe it is because I am white ...???
cC
cynthia C's update24 Jun 2021, 15:09
Reviewer Update
I am interested to understand what Standard Bank staff consider "a matter of urgency" ... they rep**** 4 working days and 5 banking days ago and I have not had a whiff of any assistance. ??? Or maybe it is because I am white ...???