Notices sent to incorrect policy holders

I was removed from a home loan as surety, however I am still getting communication to contact the bank if they can not get hold of primary account holder, to make matters worse, my husband who has never been linked to this bond, what so ever also gets these messages. A request was made on 30/1/2019 to remove our contact details , ref no ********** 529, I called now to follow up as no feedback was received, although I was informed that I will receive email confirmation within 24 hours. Standard bank NEVER follows up on requests and when you call to follow up, you are placed on hold for as long as 20mins, as the reference number provided seems to have insufficient information and agents ALWAYS need to confirm with the person who logged the original request. I have no words for Standard bank Home loans division.