BR
Brett R
1 reviews | Active since May 2020
11 May 2021, 13:09
Notice to Cancel Home Loan - no reply / response to any emails
Again, no response from Standard Bank! I emailed on Friday and yesterday, wanting to give notice of my intention to cancel my Home Loan and I have yet to receive a reply. Extremely frustrating to have to CONTINUALLY follow up with this bank.
Helpful (0)
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Replies (2)
Standard Bank's replyOfficial
12 May 2021, 00:44Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply12 May 2021, 00:44
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
BR
Brett R's updateReviewer Update
18 May 2021, 15:24I received a call from Nicole Kirkwood on the 12 May regarding my query... she referred to my parent's assistance? Completely incorrect. I did advise her of this and sent her the original mail from myself. To date I have had absolutely no response - even after leaving 2 messages on her landline.
Pathetic
Pathetic
BR
Brett R's update18 May 2021, 15:24
Reviewer Update
I received a call from Nicole Kirkwood on the 12 May regarding my query... she referred to my parent's assistance? Completely incorrect. I did advise her of this and sent her the original mail from myself. To date I have had absolutely no response - even after leaving 2 messages on her landline.
Pathetic
Pathetic