Notice Deposit money due - funds not received

I had placed notice on my daughters 32 day notice which was due on the 20 January 2018. This morning upon noticing that the funds were not in her account I called Standard Bank on ********** 000. I have signing powers on her account, they are linked to my card and I can view them on my electronic banking profile. I was dependent on these monies coming in today as I had to pay for the venue for a function we were having later. I was then advised that they could not assist me and also that Savings and Investments would not be able to assist me as they are closed on weekends. I then decided to go through to the branch for assistance. At Randburg branch in Oak Avenue the enquiries consultant advised that she could not assist me. The accounts disposal instructions was to go to the plusplan and if she assisted me with the funds it would duplicate. She went on to tell me that I could expect the money after 12pm, 4pm or even on Monday morning. I insisted on the matter being resolved she however pushed back to say that there was nothing she could do as it has always worked like this and that she could not change it. I left the branch got home and being as desperate as I was tried calling general banking on ***. After the security check the consultant asked me to hold the line so that she could check what was going on. After 8 minutes she came back on the line and asked me to go through to the branch to request the funds to be transferred as" a transaction to transfer" was not loaded and that she was unable to do it. I went on advise her that I had been to a branch who said that they could not assist me. She said that she was surprised and that she does not have access to perform that transaction. She then went on to advise me that on her system it looked like the funds were still in the notice account but on my electronic banking profile the balance in the investment acc was reduced, the balance in her plusplan hadn't changed so where were the funds??? At 10h45 I would have not made it to the branch. I asked her to transfer me to the branch to maybe try and resolve this. She transferred me and the call just got cut after being on the line for 17 minutes. What is utterly disgusting and so upsetting is that employees of standard bank all give you different answers to your query. Where are the funds? If the disposal instructions said the 20th why did we not get the funds. The staff cannot give you a proper answer. As a customer of Standard Bank I want to know what the process is because their staff dont seem to know!!!!!Terribly frustrating!!!!! i have also sent a secure message at the end of November to dispose of these funds but my message went into cyber space and was never actioned!!!!!!!