Nothing they can do........what can they do?

<p>So I'm currently living in Colombia for 6 months and need to access my Internet banking (I have bills to pay and need to be able to transfer money between accounts). The problem is that after a few months of being able to access my internet banking via the app all of a sudden Standard Bank is sending a security code to my old South African number, I cant access this as I am unable to roam here so I require of Standard Bank to send the code to my e-mail address (my personal e-mail address)</p> <p> </p> <p>So after a very expensive phone call, numerous security questions to ensure that they are speaking to the actual account holder, verifying that it is they end up with the response: "There's nothing we can do for you, you need to come into the branch".</p> <p> </p> <p>***?????</p> <p> </p> <p>So I'll just hop on the next flight to Joburg from Bogota, it's only a 29 hour journey costing R56000 for a return flight.</p> <p> </p> <p>I understand that the e-mail on reference is diferent than my gmail account, but surely there is a way to sorting this out as the e-mail on reference is an old account that cant be accessed anymore.</p> <p> </p> <p>I've been a Standard Bank account holder for the last 26 years of my life and this is an extremely urgent matter.</p> <p> </p> <p>Please respond to my request with a solution.</p>