Nothing short of traumatic.

If I could give 0 stars I would. The loan application process has been cruel and traumatic, to say the VERY LEAST. I app**** for a personal loan online on the 30th of April 2025, which to date is still not clearly resolved. I had to follow up with Standard Bank numerous times, because consistent feedback wasn't provided. I spent hundreds of rands on airtime, and countless hours on the phone trying to get this sorted, to no avail. I have been told that my docs and loan was approved, then rejected, then approved again. Spoke to several agents, all saying different things. Eventually I was sent a contract by Nwanbisa Mbinda on the 22nd of May, and was told by her (and another male agent) that they are awaiting the payment date. The contract is electronically signed and dated on behalf of me by the agent I spoke to as agreed. However, Dineo Hermans and DFC told me this week that my payslip has been rejected and my loan isn't approved. I am severely disappointed in the process Standard Bank follows, telling clients all is approved and the money will be paid shortly, just for them to backtrack and reject it at the very last second (not to mention rejecting docs which has already been approved). Financial difficulties are already extremely stressful, and wavering between approved and rejected caused a lot of emotional distress for me, as well as negatively influencing my daily life and studies. I ask herewith to consider adjusting this awful and cruel process to a smoother one that gives a clear answer without weeks of distress and unclarity to the applicant.