Nothing prestigious about prestige banking

<p>Money deposited from a trading company more than10days ago has still not cleared. I've even emailed the transaction codes showing the deposits to the prestige banking address. Then since yesterday, I've not received OTP's leaving me unable to complete transactions. I've just spent a frustrating 20min on a call, shunted between departments and I'm no closer to finding out why my money hasn't cleared!<br />What's the point of having a prestige acc when this is the level of service and incompetence rendered?!<br />Please can I have response to when my money will clear and OTP's restored. The emails I sent has all the transaction codes and acc validation details.</p> <p>Awaiting your urgent response</p> <p>Thanks</p>