1 reviews | Active since May 2014
Nothing new.... Overpromise and Under Deliver
Home Loans and Customer Service Resolution So its been 3 months since the loggin of my issues and they are still not resolved. Only to furnish proof of all required info at the point of application
So not even the complaints resolution department can resolve my problem.... I now spend 35min on the phone again following up and then I had to ............ apply again.... Like seriously......
Is there actually a manager that can own up and sort my issue or should I rather switch banks?
Who is the CRM ? Clearly you need some one and I will be more than willing to assist or train you on customer service....
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Simphiwe Mtolo
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Simphiwe Mtolo
Complaint Resolution Centre
***
*** (fax)
***
Dear Mr Langford
Kindly refer to the email correspondence wherein the feedback was provided,'
Thanks,
Complaint Resolution Centre
***
***
Dear Mr Langford
Kindly refer to the email correspondence wherein the feedback was provided,'
Thanks,
Complaint Resolution Centre
***
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