Nothing further they can do? Why are we paying

Holding a standard bank business account shouldn't be this frustrating, I got de*****ed out of a small sum of money a few weeks back which is R4500 which might not have been this traumatic if I was in a better position financially. After finding myself in this situation I managed to get hold of a consultant after the 3rs attempt seeking for help as this was the only money I had left to recover my business and get this vehicle so that I can generate more income by getting to my appointments, only to be told 'they sent an email and they get the reply and this is all they can do at this time' SO IM NOT PROTECTED BUT YET I GET THESE LINK AND ALL THESE MESSAGES. I FIND THIS A BULIT UNFAIR THAT BEING THE VICTIM OF ***** AND YOUR BANK TELLING YOU THESE NOTHING FURTHER THEY CAN DO.. I FEEL THAT THE COMPANY I PAID THIS MONEY TO IS A STANDARD BANK HOLDER THERE SHOULD BE MUCH MORE THAT CAN BE DONE.. AFTER THIS COVID AND THE LOOTING AND LIFE AND NOW THIS WHERE DOES IT STOP? WHY IS IT SO EASY FOR THE BIG PLAYERS TO SAY THERE IS NOTHING FURTHER THEY CAN DO BUT YET EVERY MONTH THEY TAKE THEIR FEES? THEY DONT CALL AND CHECK IF YOU CAN AFFORD IT THIS MONTH THEY TAKE IT... I WANT SOMETHING DONE HERE, WE NEED TO GET THIS RIGHT.. and the business bankers OMW WHY ARE THEY THERE? NO COMMUNICATION NO CHECKINS NO HOW CAN WE ASSIST THIS CLIENT