NOTES RETRACTED WHEN CASH DEPOSITED AT ATM

I went to the Standard Bank ATM in Rosebank Mall at about 08h30 this morning to deposit an amount of R4000 urgently required for usage by the recipient today and the machine displayed a message "money retracted" and I received no receipt or any proof of the deposit, but fortunately there must be cameras around and on all the ATM's. I called the Security who advised that I should wait for the bank to open and they will assist me.

At 09h00 when the bank opened, I went inside and asked for assistance and was told that this problem can take up to 7 days to resolve as it must be reported by the person who empties or fills the ATM and then it goes through other channels for reporting etc. and they will do their best to have the money refunded in 2 days but I should give it 7 days.

Can you please refer me to a senior person at the bank who can assist me as this money is required urgently by the recipient and you have no idea what the repurcussions of this incident is. Please direct me to the most senior person in your organisation to urgently assist with this issue.