Not worth any stars

When you open a credit card at Standard Bank their consultants are quick to assist you. But when you want to close your credit card due them adding a monthly service fee even though you have settled the card, you need to jump through 20 000 hoops just to speak to a consultant. Yesterday I waited almost an hour in the branch to be assisted just to be told that they do not perform account closures and I would need to phone the credit card support. After speaking to credit card support, I was told to settle the outstanding service fee amount before the account could be closed and would need to phone back tomorrow. Today I was told that I did not pass the security questions and credit card support would not be able to assist me until tomorrow, when I must go through the same process again. Otherwise, I should go back to the branch today to attempt the same process as yesterday. Consultant also informed me that I cannot speak to her manager as there is no manager available. Complaints line just keeps on ringing. Is this really the service Standard Bank provides? Such a waste of time...