Not willing to help us with an arrangement

After several attempts of trying to request a bond repayment arrangement, the bank is not willing to assist us. I have advised that I am currently on maternity leave and unfortunately my husband lost his job in July this year, and we were told the bank cannot assist us as the bond in question is for a vacant land. All we are asking for is some form of assistance or even a reduced repayment. We have since been in contact with an estate agent who is assisting us to sell the vacant land, hence in the interim we need SBSA to at least assist us as we are unfortunately currently experiencing financial constrains.