not willing to help

I bought prepaid electricity last week at an Absa atm with my standard Bank card it did not print out,I called standard Bank and they logged a call. I had to buy electricity in the meantime via Internet baking,call was closed without them contacting me.I called them was given wrong voucher,called again was told to contact ABSA but ABSA says my bank should help me.hurts to know I've wasted my time banking with people that don't care about my money.