Not willing to give me back the access I have paid

I have been to the standard bank in Boksburg this morning, trying to get the access that I have paid from my home loan. On a previous accession that I did it, I was told that there were a change in the contract and if I do not use it in 6 months, it will expire, and mine has not (only to find out today that the consultant was lying (Thamsanqa Mkhize). I was told that I need to re-apply for the access facility on my account, but could not do so as I was divorces and first had to put the account in my name only. This application was done last year (2015) in September, and when I inquired about it was told that other then the stop that were placed on the account, nothing else was done.<br> Grace, who helped me today then informed me, after she missed a deadline I gave, that she can't make calls outside of the organisation and had to call me during her lunch hour. How can a call centre agent, that needs to get back to customers not have the option to call out, what kind of organisation are you running. <br> The problem that I'm faced with now, is that I need to pay my ex 50% of the house value, and can't do so and standard bank just DONT CARE ABOUT ME AS A CUSTOMER. Now what std bank!?