Not Willing To Attend To Customer's Request

Once again I have to complain about the bad service from the bank. This is the third time in the same number of weeks for different instructions. Originally all these requests were not responded to, until placed on Hello Peter.<br> <br> It appears that the e-mail address of their Home Loans department is not listed on their web site, so I phoned them on the 23rd June 2015 and was given it. I sent an e-mail to them that same day instructing them to close my Home Loan account. No acknowledgement received, so two days later I phoned them again to confirm that I had taken down their correct e-mail address. It was correct, so on the 25th June I sent a follow up e-mail asking them if they can at least acknowledge my e-mail and that my instructions would be carried out. <br> Up until today, eight days later, I have not even received any acknowledgement never mind a response. <br> Somehow the Banks service is getting worse.<br>