Not willing to assist

I started working for Liberty life as in September 2015. As a liberty life staff member we get staff rates on our banking with Standard bank. I went to the Mokopane branch to open an account and was advised that they could only open a savings account for me. I have a platinum account at Absa bank who I am banking with at the moment. The only reason I want to change is to be able to benefit from staff discount. Standard bank staff discount only pulls through on staff cheque accounts. Because my appointment letter doesn't indicate a fixed income amount they refused to assist me with a cheque account. As per my knowledge when opening a bank account at the bank and you do not have proof of income yet (as I only started in September and wanted to open the account before month end) they can use your last 3 months bank statement and assist with cheque account. I was not given the opportunity to provide my bank statements. I reffered this to standard bank at liberty head office and am yet to receive feedback from Ioannou, Natasha N