TM
Tebogo M
1 reviews | Active since May 2015
28 Sept 2020, 09:49
Not updating customer's Bureau reports
I have been calling the Standard Bank call centre to get someone to update my credit report on one my loans that is paid up. It is so frustrating to have to go through this each time something needs to be updated. No one from the call centre agents knew who deals with updating Bureau Reports. This account is affecting my credit report and it was fully settled about a mnth ago. why is it that when one open a new loan account it is updated on you credit report immidiately but when it is settled you have to struggle as a customer to get this updated?
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
28 Sept 2020, 15:38Dear Tebogo
Thank you for posting your comments.
We are looking into the matter. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
We are looking into the matter. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply28 Sept 2020, 15:38
Official
Dear Tebogo
Thank you for posting your comments.
We are looking into the matter. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
We are looking into the matter. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
TM
Tebogo M's updateReviewer Update
01 Oct 2020, 12:31Good day
Can standard bajnk please take action on this.. No one has contacted me or updated my credit report.
Can standard bajnk please take action on this.. No one has contacted me or updated my credit report.
TM
Tebogo M's update01 Oct 2020, 12:31
Reviewer Update
Good day
Can standard bajnk please take action on this.. No one has contacted me or updated my credit report.
Can standard bajnk please take action on this.. No one has contacted me or updated my credit report.
Standard Bank's replyOfficial
09 Oct 2020, 11:59Hello Tebogo
Thank you for bringing your concerns to our attention.
An email was sent to you further details.
Awaiting your response.
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
An email was sent to you further details.
Awaiting your response.
Complaint Resolution Centre
***
***
Standard Bank's reply09 Oct 2020, 11:59
Official
Hello Tebogo
Thank you for bringing your concerns to our attention.
An email was sent to you further details.
Awaiting your response.
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you further details.
Awaiting your response.
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
06 Nov 2020, 12:17Hello Tebogo
Thank you for posting your comment.
As per your email yesterday 05 November 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
As per your email yesterday 05 November 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply06 Nov 2020, 12:17
Official
Hello Tebogo
Thank you for posting your comment.
As per your email yesterday 05 November 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
As per your email yesterday 05 November 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***