CA
Carmen A

1 reviews | Active since Jun 2015

09 Apr 2018, 22:31

Not up to par with PayPal foreign exchange transactions

Please, Standard Bank, will you make an arrangement with the Reserve Bank and PayPal to facilitate foreign exchange transactions, so that your customers may withdraw their funds from PayPal! Please explain to me and to everyone else why you are so slow off the mark to do this. Why is FNB the only bank in the country that has this arrangement in place? I, and many others, are online business entrepreneurs, and we earn money legitimately and get paid via PayPal. I am unable to withdraw my funds at this point in time because of the limitations Standard Bank has in place.

0
Replies (3)
Standard Bank
Standard Bank's reply10 Apr 2018, 05:20
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply10 Apr 2018, 05:21
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

CA
Carmen A's update10 Apr 2018, 13:35
Reviewer Update
I asked you for a public explanation. That has not been forthcoming. I want to know why FNB has a unique and preferential relationship with the Reserve Bank and PayPal? Secondly, I did provide my ID number when I submitted this review. Thirdly, I sent the required email at dawn this morning and have had no response yet.