RM
Ronald M

1 reviews | Active since May 2014

13 Dec 2017, 13:54

Not understanding why theres a decline in application for re adavancement

I app**** for re-advancemnet on current bond. its a 3 part bond and one of the persons part of it took long with submitting documents. after some time the application was cancelled because apparently standard bank doesn't give re advancements to people who are not residents/citizans. how did we qualify for the bond in the first place?

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Replies (2)
Standard Bank
Standard Bank's reply13 Dec 2017, 14:22
Official

Dear Ronald

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply18 Dec 2017, 10:09
Official

Dear Ronald

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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