Not treating customers fairly!!!

I'm at a loss for words for the treatment I am receiving from a bank I've been with for over 30yrs.

I lost my employment last year mid covid... I've approached Standard bank for payment holiday and they granted me the request...

When it was time for me to restart my repayment I realised being unemployed still at the time, I will not be able to commit to any payment so I decided to go under debt review to keep.the option open and to try and give everyone some sort of payment.

Since October 2020 I've been under debt review, paying what I can afford to pay, after an assessment was done by my debt counselor.

I've always kept standard bank updated with my financial situation, never did I avoid calls or not stick to ptp.

Now it's 2021 and I'm searching for employment, of which I've been successful in finding...

But after doing my interviews, crim and credit check...I see standard bank that receives payments every month for the vehicles and home I have with them... Went and listed me on itc for arrears. Which in turn now does not let me qualify for the employment... So how is this treating customers fairly?

Standard bank are the ones that did not accept a payment plan(debt review) for what I'm able to afford at the moment making ends meat selling biltong and my cars working on bolt... But yet list me on itc hampering my chances of finding employment and actually making life more difficult for me to pay debt that I have with them!!!

For the past 8 months I have been making payments on all my accounts with standard bank... Yes its not the full amount but I'm fighting to keep my head above water and support my family put food on the table and make sure my mum of 76 years old gets her medication and things she needs.

I need to get assistance from my family members each month for food and electricity because I would rather make sure I pay my debt first. I have taken the first step for credit rehabilitation.. But standard bank does not see it like this... All they want is their money not caring about their clients well being and livelihood!!!

Treating customers fairly is probably just a term they use to make u a client and the day comes you need them the most they list you on itc making it impossible for you to find employment.