NOT TRANSFERRING MONEY TO MY ACCESS ACCOUNT

I have cancelled my contract save account on Saturday 13 June 15, 2015. I was charged for cancelling the account before it mature. Was told that the balance will reflect in my account within 24HRS. Even today I still waiting for the money to reflect in my access account as I want to use it. <br> <br> I have changed my contacts so many times but your system doesn't update why, I've been trying to register myself for the internet banking and cellphone banking but I can't because of the problem. <br>