Not the standard bank i know (huge disappointment)

<p>Good day all ,</p> <p> </p> <p>I'm writing this complaint not only to expect a positive resolution but to inform consumers on the shock of how banks control our money and we have no say .</p> <p> </p> <p>So i have currently a loan revolving credit plan with standard bank in which i am paying off and have been doing so for 2 years with no payments missed ..... However as in every household i had run into some trouble financially and wouldn't be able to pay the loan for 1 month thus me calling standard bank and advising them that I won't be able to pay my loan.</p> <p> </p> <p>They agreed that i can continue the following months as per usual and that they would then extend my term in which we agreed upon.</p> <p> </p> <p>Two months down the line they double debit me and said they had to recover the funds missing from the month i missed i explained to the consultants that i have made a special arrangement yet they still debited me. </p> <p> </p> <p>The exact words i got was "well then you should of paid it on that month" </p> <p> </p> <p>With that being said this raises many concerns 1. the bank can debit you even tho you have made and arrangement 2. They won't return any debit orders that are standard bank related even if they had made the mistake on their side 3. No solution was offered or how they would fix this or even to speak to someone that can give me a proper answer.</p> <p> </p> <p>All in all yes i do owe them the money but if i make an arrangement and they can just do what they want with my money then i guess i would have to take this further until everyone knows that once you credit money into your account it's not yours it's the banks </p>