GvdM
Gert van der Merwe

1 reviews | Active since Jul 2026

09 Sept 2026, 10:36

Not the partner for small business. BOL is a dictatorship holding your money for ransom till the bank charges depleted it!

Standard bank Business online is not suitable for small to medium size business in South Africa. After using standard bank BOL for our business the board created a resolution to transfer to FNB. This was shared with Standard bank. Reasons for my statement is the complicated verification and security practises standard bank have which is great for. big business but just a frustration for a small business. I communicated this to Jenny our personal banker she copied BOL and others in the bank communication chain. On the 4 August I was informed by Standard bank via Jenny that the process is now finalised. The communication said that our funds need to remain in their bank for 30 days in order to have the final bank charges deducted from our account and the remaining funds will be transferred. after the 4 September I followed up as this did not happen as per the communication which was provided. now they want to be able to have calls from their "system" telephone number to the shareholders to what verify that we want the funds transferred to the bank account which we asked for in a letterhead signed by the same shareholders? How is that making sense it is not and this is a summary of why it is not a good bank system for small business. They want to call you on their time from their number and if you don' answer it is a POPIA reason for not allowing you access to your money. Now I am waiting to see how will they phone one of my shareholders which is not n RSA at this time on their system. He uses a different sim card depending in which country he is currently. he works in African countries. So I am suppose to have a written letter asking them to transfer our money and then they want to phone everyone to confirm it is in fact them who asked for the funds to be transferred. PS: I am talking about 10K not 10 mil. so for big business it is great but for small business please please don't us them. they are not the correct partner for you.

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Replies (1)
Standard Bank
Standard Bank's reply09 Sept 2026, 10:38
Official
Dear Gert 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
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