JP
Jamie P
1 reviews | Active since Sept 2019
01 May 2020, 11:06
NOT THE BANK THAT CARES
I am furious with Standard Bank and the Debt Care center. They told me that I was approved for a payment holiday due to the COVID 19 pandemic. Yet they still processed my debits.
The people I spoke to at Debt Care Center Zinhle Kubeka and Kananelo Lekoatsa both did not resolve my issue.
I am NOT impressed with the quality and service of this issue AT ALL.
All calls are recorded; so please LISTEN to the conversation and the consultant telling me that NO debit wil be processed.
I would love some answers ASAP
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Replies (2)
Standard Bank's replyOfficial
02 May 2020, 05:27 Hello Jamie Pretorius
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply02 May 2020, 05:27
Official
Hello Jamie Pretorius
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
JP
Jamie P's updateReviewer Update
02 May 2020, 12:10You guys are fast to respond to a complaint on HelloPeter. Yet the problem is not resolved??..
JP
Jamie P's update02 May 2020, 12:10
Reviewer Update
You guys are fast to respond to a complaint on HelloPeter. Yet the problem is not resolved??..