CH
Claire H
1 reviews | Active since Sept 2020
10 Sept 2020, 14:32
Not the bank for you!
I closed my account a year ago before leaving for the UK. Standard Bank did not close the account and has subsequently been 'charging me', putting the account into arrears without my knowledge to the sum of R2300. I have emailed and asked for the money to be refunded and sorted out and have had no response regarding this aspect, but they can now all of a sudden close the account. I am appalled that they think this is acceptable and I would never recommend them to anyone.
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Replies (2)
Standard Bank's replyOfficial
10 Sept 2020, 16:20Dear Claire
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply10 Sept 2020, 16:20
Official
Dear Claire
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
30 Sept 2020, 13:17Good day Claire,
Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that an email response has been sent to you today 30 September 2020.
We appreciate your support and loyalty.
Kind regardsComplaint Resolution Centre
Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that an email response has been sent to you today 30 September 2020.
We appreciate your support and loyalty.
Kind regardsComplaint Resolution Centre
Standard Bank's reply30 Sept 2020, 13:17
Official
Good day Claire,
Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that an email response has been sent to you today 30 September 2020.
We appreciate your support and loyalty.
Kind regardsComplaint Resolution Centre
Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that an email response has been sent to you today 30 September 2020.
We appreciate your support and loyalty.
Kind regardsComplaint Resolution Centre