Not tcf / client extremely unhappy with service

This is my the second time in writing with the same issue. I request a call back from a manager still no call. I was sent an email which I rep**** to and no communication there after. 8 went into the brach spoke to the consultant sent the email to the email she provided yet I still received messages of me not communicating yet I waisted so much airtime call to resolve me issue. This is not tcf its as if standard bank don't care aboit keeping client happy as the probably have enough clients in books. My request is still to be contacted by a manager for this issue to be resolved as it has a negative impact on my credit record which is not fair. My details was provided both previous to be contacted