Not taking customers serious

I have been banking with standard bank for many years and never encountered any problems with them until recently where my card was *****ulently used and a ***** case was opened,still waiting.Fastforward on the 15 I went to Eastgate branch I wanted to check my funeral policy and make amendment, that's when I got a shock of my life ,so Standard bank introduced flexible funeral plan and slowly s****ping off the old funeral cover.In my case the migration between the two was done without my consent but now here is the shock since the switch was done I have been paying R601 and standard bank migrated my account for the same amount where after the quote was done one new flexible plan the premium comes to R275 which covers my parents whom are pensioners and my two daughters for the same amount, my question is why make your customers pay more when there's better and cheaper plans?I feel ****med for I have been paying R601 for over a year instead of R275 for the same R10K benefits. And none of your consultants have answers as to why.To the readers kindly do yourself a favor and check if you On the right plan and not paying more than you should.