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Believe B
1 reviews | Active since Mar 2023
19 Feb 2024, 13:10
Not taken serious
Horrible experience with private banker. I made applications for vehicle financing, after sending all required documents I was told to submit they came back to me. I escalated the matter to their manager after been asked to give name of private banker , I never hear anything from them. I called private banker call center thr line cut me off. Send emails no response. Standard if does not want me to be customer they had right to tell me go away not ignore me. Now I think is time to move on
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
19 Feb 2024, 13:14Dear Believe,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Feb 2024, 13:14
Official
Dear Believe,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Believe B's updateReviewer Update
20 Feb 2024, 09:43Standard bank played me, after my complain they pretended console the problem before 16:00 yesterday but nothing. The Hello Peter representatives from Standard bank called for follow up today at 08:00 then promised to come back but now is about close to 2 hours. I open private bank because I work in health sector am busy with patient. They call me at wrong time while busy with patient want to make life changing decisions. I wish my previous private banker was not changed this new one with her management am so disappointed. They must just tell me your application was not successful so that I can move on to another bank. My time is waisted by simply answer of approve or no approve. I thought private banking client are priority but I was wrong in Standard bank
BB
Believe B's update20 Feb 2024, 09:43
Reviewer Update
Standard bank played me, after my complain they pretended console the problem before 16:00 yesterday but nothing. The Hello Peter representatives from Standard bank called for follow up today at 08:00 then promised to come back but now is about close to 2 hours. I open private bank because I work in health sector am busy with patient. They call me at wrong time while busy with patient want to make life changing decisions. I wish my previous private banker was not changed this new one with her management am so disappointed. They must just tell me your application was not successful so that I can move on to another bank. My time is waisted by simply answer of approve or no approve. I thought private banking client are priority but I was wrong in Standard bank
Standard Bank's replyOfficial
20 Feb 2024, 10:10Good day Believe
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Feb 2024, 10:10
Official
Good day Believe
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
20 Feb 2024, 14:18Dear Believe,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Feb 2024, 14:18
Official
Dear Believe,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***