Not sure if the fault is with my bank or Spree

<p>Please see the below message with a reference number from spree. I tried to contact my bank and I could get help and I even went inside the branch to trace my refund from Spree without a luck. They have assured me that they have refunded me and there is always issues with my bank when they do refunds. All I want is my money back.</p> <p> </p> <p>I just came back from the bank and my money is not there</p> <p>Sent from Yahoo Mail on Android</p> <p>On Mon, 18 Jul, 2016 at 3:48 PM, Spree Support<br ********** wrote:<br /> <br />##- Please type your reply above this line -##<br /> <br />Your request (#362031) has been solved. <br />To reopen this request, please reply to this email.</p> <p><br />Jacinta (Spree)</p> <p>Jul 18, 15:48 SAST</p> <p>Hi Kelebogile</p> <p>Thank you for returning my call.</p> <p>As discussed, the refund has been processed to your account on the 07.07.2016.</p> <p>Our refund reference will reflect in the Standard Bank account with the following: 8a ********** 5771f020155c5e06b3a0ff2, they can be reached on ***.</p> <p>The instruction to Standard Bank is for them to release the funds from their suspense account into your account.</p> <p>We are terribly sorry for the inconvenience caused, we are however unable to fast track the refund as Standard bank has indicated that they will only assist the account holder.</p> <p>Warm regards</p> <p>Jacinta<br /> </p> <p>Jacinta (Spree)</p> <p>Jul 18, 15:48 SAST</p> <p> ********** 92 refund confirmation<br />We would appreciate it if you could rate the service you received from Spree regarding your query.<br />Please click the link below:</p> <p>https://spree.zendesk.com/requests/362031/satisfaction/new/4yclAKa2JNi0SFrwILEvyx4zr?locale=1</p> <p> <br />[NZEVW7-YMMN]</p>