NOT SUBMITTING INFO ON SYSTEM

I settled an account, but yet a debit order went off 2 days later for the account that was settled. i phoned in to reverse the debit order, where it was said it takes 3 days. After 3 days, the reversal was not done, so i phoned again, they had no record of the conversation and they will resubmit the reversal. To date, the reversal was not done, and this is 2 weeks later (after the debit order went off). They have no records on my profile and they where forever putting me through to a different department, on 1 day i was put through to 5 department, without success. And the more i am explaining my situation the more arrogant the consultant gets.