BV
Belinda V

1 reviews | Active since Aug 2015

13 Oct 2015, 08:35

Not sticking to dispatch date

I ordered a hard drive from Ucount online mall. According to the product details it would be dispatched within 8 days. Upon calling the first time I was told it would take 8 working days to receive from Toshiba, 2 working days to dispatch from Ucount and another 8 working days to reach me. That is a total of 18 working days, bordering on a month! If this was made clear before purchase I would have gone elsewhere. I ordered on 1 October 2015, 9 working days later I called again and was told it would be received from Toshiba hopefully before the end of the week, pushing my order back to 23 working days from time of order before I receive it. That is over a month! This is unacceptable! How are customers expected to wait for over a month before they receive orders? Either shape up or make this clear before purchase, I can guarantee people will not be so eager to purchase from online mall them.

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Replies (1)
Standard Bank
Standard Bank's reply13 Oct 2015, 13:20
Official
Hello belsv15,

Thank you for your posting.

We apologise that you have experienced this incident.

Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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