Not standing with what they promise and no proof of any correspondence..

No Assistance of what so ever. They are quick to assist in getting accounts with them, but no afterwards support. I have requested a payment holiday from them the 21st of April 2020, where they said I was pre-approved and for the payment holiday and promising me that the account payments will not go off end of the month.

Come end of the month, the payments go off and my finances is ruined. Called them again with regards to refunding these payments. I was then again promised that the payments will refunded 3 days later. This request was done on the 28th of April.

After this I would call every 3 days to find out about the status on the payment holiday and refund. Where they will give me the same answers every time. ("We will escalate the process, and we will resubmit the requests.) I never received any proof of any of these requests or escalations.

On this point I'm feeling that Standard Bank is taking me for a ride and they not really going to refund the payments or give me a payment holiday.

I've really had it with this pathetic excuse of Bank. and I'm looking at moving all my accounts to a more reliable Bank.