1 reviews | Active since Nov 2019
Not standards Banks money
Myself and late husband has a bond with Standard Bank. My husband passed on the 20th August 2019. We fortunately had a bond protection which was finalised two weeks ago. The bond is sitting in credit and was told that the credit balance cannot be transferred to my account and I must open up an Estate Late account with Standard Bank. I have requested an official letter via email for the reason as requested by my Lawyer. The bond was in both our names with me being the primary buyer also I was the nominated beneficiary for the bond prptection. I have Sen through the required documents for the estate late before consulting with my lawyer, "I do not want the money to be paid to the estate late account as I am the beneficiary". It's been a week and no reply received. I need to pay to school fees, stationery and school uniform Why Standard bank feel they have the right to keep money belonging to me, baffels me. I will take this matter further, it is not Standard Banks money it is mine and I want it in my account before 2020.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
