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elsje.cilliers elsje.cilliers

1 reviews | Active since Apr 2016

23 Aug 2016, 16:20

Not so up to standard bank

<p>After going through hell and back, I finally got my cheque card. I went to collect it, my 4th visit in a week, hoping that now everything would be fine and back to normal. Think again. My card is not linked to my account, and no one knows how to link it or why it wouldn't link. </p> <p> </p> <p>The lady then phoned it in to the IT department, but they could only confirm that a problem has been reported. Not how long it would take, not what is wrong, nothing. And the lady simply shrugged. I don't even know when I can have a card.</p> <p> </p> <p>I am sick and tired of this, and after my last complaint, no one even contacted me, as they said they would. </p> <p> </p> <p>Get your act together standard bank.</p>

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Replies (1)
Standard Bank
Standard Bank's reply24 Aug 2016, 06:26
Official

Good day Elsje Cilliers

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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