TZ
Thandolwethu Z
1 reviews | Active since Jun 2020
06 May 2021, 12:42
NOT SO STANDARD BANK
I have a loan with the company and they refuse to let me pay it back. I have had countless communication with both the company and the attorneys which they say they transferred the debt to with no luck. Neither party is willing tell me exactly what I owe and how do I go about making an arrangement to pay all of it back.
Standard Bank says the debt is with their attorneys (MBD or MDB), meanwhile the attorneys say Standard Bank took back the account.
I am on the verge of taking this matter up further with the ombudsman for banking and also the national credit regulator. The service I am receiving from both these companies is not in line with the Consumer Protection Act
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Replies (2)
Standard Bank's replyOfficial
07 May 2021, 00:45Hello Thandolwethu
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply07 May 2021, 00:45
Official
Hello Thandolwethu
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
TZ
Thandolwethu Z's updateReviewer Update
17 May 2021, 11:3310 days later and the matter remains unresolved.
TZ
Thandolwethu Z's update17 May 2021, 11:33
Reviewer Update
10 days later and the matter remains unresolved.