Not so siple,faster, batter service

I am a collegue of Septemeber Butji .Standard Bank is Difficult Slow and Bad we have a business account with Standard bank barngwa branch .Our Banker is K****tso Khumalo her communication is none existent.she hung up phones on our ears apprrently because she is busy after she took the call.we were informed that she does not have a senior when we want to raise our fruatration.but she recently escalated our request which will take more than seven days(is this faster?) the recepttionist informed us that we might maybe need to apply for acredit card,business loan or overdraft and only k****tso can assist us(not simpler) k****tso escalated the our request.she does not have proof of escalation. when we had to get our ratings letter we had to go to your Brits branch (mokun) assisted us we just walked in and we got it. now we requested same on the 30 June2022 gues what? .K****tso is busy .....you are about to loose us not the other way round.

we got a P.O and a signed contract from our client with up to 5 years why must we keep you?