Not so professional banking after all

I've been trying to get my banking application sorted out but nothing has helped. I was directed to a consultant who told me she couldn't help me unless she blocks one of my cards and if I don't choose that option I should walk in to a branch. I've got professional banking to avoid walking into a branch. My so called banker has not responded to my emails. Service has been terrible as this is not the only query that I haven't been helped with. Maybe switching banks would be ideal.