1 reviews | Active since Jul 2017

05 Jul 2017, 08:49

Not so prestige at all.

<p>I have a prestige banker with Standard bank and about two weeks ago the bank debited an amount from my account which I had finished paying. I then went to the branch to enquire about the money and when they would reverse it, they promised me that it will be reversed on the 30th of June 2017. Till now nothing has happened, I sent my banker emails on the 30th of June 2017 and she hasn't responded to my emails. I then went to her and she told me that the amount will be reversed on the 03rd of July 2017 and still nothing has happened. I am completely dissatisfied with the service and I'm considering going to the bank that I'm using for savings and business account, I can't keep driving to them as Im wasting my petrol for nothing.</p>

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Replies (2)
Standard Bank
Standard Bank's reply06 Jul 2017, 09:24
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply11 Jul 2017, 09:04
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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