Not So lucky

So i fetch my new card at the branch today and ask Lucky if i would be able to log onto my internet banking now that the card number has changed he advised me that yes I would be able to, however i had no success and his advice was when you try to log on change csp and password and the new card can be registered so as i do that i end up locking my card because my atm pin apparently is incorrect yet it is the one that I had selected and if it was incorrect at the bank they could have notified me of it. Yet again I need to take time off work to stand in that queue for and hour and have their service be as slow as it is. Next time provide me with the correct information!!!