1 reviews | Active since Jun 2018
Not so "Instant Money"
I have been a customer with Standard Bank for almost 15 years. Although I have reservations about "Instant Money", I needed to transfer money immediately to assist somebody.
The terms & conditions do not mention that there is a 2 hour waiting period before your voucher number is released if you're using the function for the first time???
If I could wait two hours then I would have drove to the bank and sorted this out. Its already over two hours and I am still waiting for the voucher number.
The consultant insisted that the terms & conditions stipulated this. So I tried it again so that I could read the "T&C's". And I cannot find it. Please can you train your consultants to apologize, rather than be irritatingly persistent.
The service I have been receiving from Standard Bank recently makes me wonder if they are worth banking with anymore.
Dear Deon Naidoo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Dear Deon Naidoo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Deon Naidoo
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Deon Naidoo
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Deon Naidoo
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Deon Naidoo
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***