CP
Charlton P
1 reviews | Active since Aug 2016
24 Mar 2020, 07:00
Not so helpful bank
I called 5 time yesterday holding on for 15min each. I eventually asked via Facebook messenger fro confirmation of my home loan premium with the interest rate cut. I was never contacted. Instead a statement not reflecting what I asked was e-mailed to me.
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Replies (1)
Standard Bank's replyOfficial
24 Mar 2020, 13:32Dear Charlton
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Standard Bank's reply24 Mar 2020, 13:32
Official
Dear Charlton
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******